Cancellation and refund policy

This policy explains how cancellations and refunds work for IPzentra, provided by Astrizon Technology Solutions Pvt Ltd.

Free trial

The free trial costs nothing and no payment details are collected, so there is nothing to cancel or refund. When the trial ends, API access stops until you subscribe.

Cancelling your subscription

• You can cancel at any time from the Billing page in your dashboard, or by emailing support@ipzentra.com.
• Cancelling stops future renewals. Your plan stays active until the end of the period you have already paid for.
• Your account and API keys stay in place, so you can subscribe again at any time.

Refunds

Because you can try the full service free before paying, subscription fees are generally non-refundable and we do not refund part-used months. We will refund you in full if:

• you were charged more than once for the same period;
• you were charged after cancelling, because of an error on our side;
• you could not use the Service for most of a billing period because of a fault on our side.

How to request a refund

Email support@ipzentra.com within 7 days of the charge, with your account email and the payment date. We reply within 2 business days. Approved refunds are returned to the original payment method within 7 business days; your bank or card issuer may take a few more days to show the credit.

Price changes

We give at least 30 days' notice by email before any price change. If you do not agree, you can cancel before the new price applies.